Current employment opportunities

Victual is now hiring full-time, part-time and seasonal staff.  Please review the positions available below, and if you are interested in applying, download the application available at the bottom of this page and email to info@shopvictual.com.

The ice cream counter help’s primary role is focused on providing exceptional customer service to the ice cream customer. This individual should be enthusiastic about artisan ice cream and be able to accurately and effectively communicate about Rave Creamworks being lactose-free. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Rave Creamworks and Victual’s reputation and success and is a requirement for all employees. On-the-job training is available. 

Reports to: Assistant Store Manager 

Specific Duties: 

• Wait on ice cream customers; hand scoop ice cream into cups and cones. 
• Interact with the customer, offering samples, and suggestion selling other items from the store
• Verify/document temperature data from ice cream dipping cabinet multiple times daily
• Make fresh waffle cones
• Assist with making ice cream, inclusions and variegates  
• Assist with packaging ice cream in 3-gallon tubs, quarts, pints and single-serving to-go containers 
• Represent Rave Creamworks and Victual by sampling products at private, charitable or community events as needed 
• Maintains cleanliness of the patio area and restroom

General Responsibilities: 

• Maintains the entire work area in a clean and sanitary condition and follows all safety procedures; be willing to clean throughout the work day and at the end of the shift
• Keeps familiar with and observes and supports all store rules and company policies/procedures
• Correctly and accurately operates a cash register 
• Answers phones and takes orders for special request items 
• Be willing to help out in other areas of the store, where needed
• Water flower planters on sidewalk and patio in the summer season

Qualifications: 

• At least 16 years old 
• Some type of previous work experience preferred
• Excellent and consistent customer service skills with the ability to sell and recognize sales opportunities with customers
• Highest standards of ethics and integrity, humble, making our customers feel comfortable and important 
• Outstanding verbal communication skills; outgoing, friendly personality
• Ability to adapt quickly to changing priorities 
• Self-motivated to succeed, meet deadlines and follow through on tasks 
• Strong attention to detail for accuracy in all facets of the position 
• Ability to multi-task effectively, especially during busy periods 
• Ability to follow policies and procedures 
• Ability to work days, evenings, weekends and holidays 
• Ability to walk and stand for long periods of time

The cashier’s primary role is focused on point of sale counter. This individual should be authentically friendly, warm, and customer service driven. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Victual’s reputation and success and is a requirement for all employees. On-the-job training is provided.

Reports to: Assistant Store Manager 

Specific Duties: 

• Receive, stock shelves, price/label, rotate inventory so that oldest stock is sold first 
• Become familiar with the store, the brands we carry, and specific items stocked.
• Provide consistent exceptional customer service
• Interact with the customer, offering samples, tasting notes, pairing suggestions and suggestion selling other add-ons. 
• Encourage customers to participate in our loyalty program
• Cut, weigh, wrap and label cheeses and cured meats as needed. 
• Prepare gift baskets as needed. 
• All off-sale/liquor purchases are rung on a separate POS; check ID on all liquor purchases/no exceptions
• Maintain cleanliness of the patio area and restroom

General Responsibilities: 

• Maintains the entire work area in a clean and sanitary condition and follows all safety procedures
• Keeps familiar with and observes and supports all store rules and company policies/procedures
• Correctly and accurately operates a cash register and scale
• Answers phones and takes orders for special request items 
• Be willing to help out in other areas of the store, where needed
• Be willing to clean throughout the day and end of shift
• Water flower planters on sidewalk and patio in the summer season

Qualifications: 

• At least 2 years of experience in customer service preferred
• Culinary/entertaining/travel experience preferred
• Excellent customer service skills with the ability to sell and recognize sales opportunities with customers
• Highest standards of ethics and integrity, humble, making our customers feel comfortable and important 
• Outstanding verbal and written communication skills
• Highly organized and able to adapt quickly to changing priorities 
• Self-motivated to succeed, meet deadlines and follow through on tasks 
• Strong attention to detail for accuracy in all facets of the position 
• Ability to multi-task effectively, especially during busy periods 
• Ability to follow policies and procedures 
• Ability to work days, evenings, weekends and holidays 
• Ability to lift and carry up to 50 lbs. 
• Ability to walk and stand for long periods of time