Current employment opportunities

Victual is now hiring full-time, part-time and seasonal staff.  Please review the positions available below, and if you are interested in applying, download the application available at the bottom of this page and email to info@shopvictual.com.

The manager over time becomes the “face” of the store – recognizable to the customers. The manager’s primary role is to organize the retail store’s operations and delegate responsibilities and duties to store personnel. The manager will supervise and guide all staff towards maximum performance – focusing on sales, suggestion selling and minimizing waste to control costs. The person in this position will manage the flow of merchandise into the store and prepare it for sale. This individual should set the tone for fun, inclusivity, and be an example of how to provide exceptional customer service to every customer, with an authentic friendly demeanor and an easy manner of interacting with customers and making them feel comfortable in the store. 

Reports to: Store President ( who maintains a hands-off management style)

Specific Duties:

General Guidelines:

• Follow all rules regarding food safety and sanitation.
• Provide exceptional customer service and set an example for others to follow.
• Complete the ServSafe program as required.
• Assist with sales and customer service as needed.
• Fully learn the store’s inventory and maintain deep product knowledge and the ability to share it with our customers; act as a resource.
• Follow social media posts diligently for learning and to anticipate customer requests.

Staffing:

• Hire staff as needed to maintain adequate customer service levels throughout the year.
• Maintain Human Resources files on employees.
• Train employees on customer service expectations, friendliness, ice cream information, cheese information, and POS use.
• Coach staff as needed to maximize every employee’s potential.
• Discipline employees as needed and provide adequate documentation of warnings and reprimands. 
• Terminate employees if necessary.
• Prepare weekly staff work schedules using the wheniwork app – preferred two to three weeks in advance
• Anticipate staffing level changes based on seasonality and be proactive about adding staff as needed. 
• Clean up employee clock-ins and clock-outs on the POS prior to every payroll.

Maintain inventory and/or delegate responsibilities. 

• Check in merchandise
• Document damaged goods
• Enter product into POS system. Update pricing as necessary.
• Stock shelves, with surplus stored neatly in the basement stockroom. 
• Maintain a first-in/first-out system of rotating stock to minimize expiration loss.
• Monitor slow-moving merchandise for clearance markdowns prior to expiration. 
• Maintain inventory on supplies, including ice cream ingredients, office supplies, janitorial supplies, and ice cream cups, napkins and spoons. Notify the proper person when things need to be ordered – long before we run out.
• Maintain ice cream inventory – a running count on 24 flavors and which are low, out and anticipate needs before they’re an emergency.
• Ensure ice cream ingredients are ordered in plenty of time (each vendor has different turn-around times).
• Provide input for new products and monitor customer suggestions. 

General Housekeeping or delegate responsibilities

• Maintain petty cash/change for POS stations.
• Ensure the store is clean and presentable. 
• Pick up packages at the post office.
• Retrieve voice messages and follow up as necessary.
• Maintain your work email accounts and remain current with correspondence and customer follow-up.
• Maintain invoices and filing system, especially for off-sale.
• Ensure laundry is done.
• Shovel snow in the wintertime (city and a paid service are also used).
• Maintain display tables in a creative, on-brand manner. 

Sales:

• Maintain a laser focus on Customer Service and set an example for the remaining staff.
• Contribute to sales as needed, whether it be ice cream, off-sale liquor, or cheese.
• Maintain a running log of customer requests and special orders.
• Suggestion sell or cross-sell to other areas of the store. 
• Assist with special events, catering and networking opportunities. 

Devise plans to increase sales over last year’s results:

• Suggestion Selling
• Laser focus on Customer Service
• e-Commerce
• Corporate Gifting Programs
• Gift Basket programs
• Subscription services for winter snowbirds

Qualifications:

• Full time position – 32-40 hours per week.
• Extensive customer service experience and background preferred; strong sales abilities
• Management experience preferred.
• Culinary/entertaining/travel experience preferred.
• Proactive and self-motivated.
• Effective interpersonal skills; effective in maintaining a safe/inclusive working environment.
• Excellent customer service skills with the ability to sell and recognize sales opportunities with customers.
• Highest standards of ethics, trustworthiness and integrity, humble, making our customers feel comfortable and important .
• Outstanding verbal and written communication skills.
• Ability to operate basic business software programs/POS terminals.
• Highly organized and able to adapt quickly to changing priorities.
• Self-motivated to succeed, meet deadlines and follow through on tasks.
• Strong attention to detail for accuracy in all facets of the position.
• Ability to multi-task effectively, especially during busy periods.
• Ability to monitor others to follow policies and procedures.
• Ability to work days, some evenings, some weekends and some holidays.
• Ability to lift and carry up to 50 lbs. 
• Ability to walk and stand for long periods of time.

The Cheesemonger’s primary role is focused on the cheese and charcuterie counter. This individual should be authentically enthusiastic about cheese and able to share that love, knowledge and enthusiasm for cheese. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Victual’s reputation and success and is a requirement for all employees. Some training is expected but the ideal candidate should be knowledgeable about the various categories of cheese, have confidence in that knowledge, and able to share that knowledge, including paring suggestions, with our customers. 

Reports to: Retail Store Manager 

Specific Duties: 

• Follow all rules regarding food safety and sanitation.
• Provide consistent exceptional customer service.
• Receive, store/stock, merchandise, rotate/flip cheeses and other food items; verify/document temperature data from coolers multiple times daily.  
• Learn all about the current selections – their origin, species of milk, raw vs pasteurized, how they’re made, how long they’re aged, lactose status and any other pertinent information.
• Interact with the customer, offering samples, tasting notes, pairing suggestions and suggestion selling other add-ons.  
• Cut, weigh, wrap and label cheeses and cured meats. 
• Represent Victual by sampling products at private, charitable or community events on an occasional basis.
• Assist with other store duties (stocking, pricing, cleaning) during down periods.

General Responsibilities: 

• Maintains the entire work area in a clean and sanitary condition and follows all safety procedures; be willing to clean throughout the day and at the end of the shift
• Keeps familiar with and observes and supports all store rules and company policies/procedures
• Correctly and accurately operates a scale and cash register 
• Answers phones and takes orders for special request items 
• Be willing to help out in other areas of the store, where needed

Qualifications: 

• Previous customer service experience preferred.
• Culinary/entertaining experience preferred
• Extensive knowledge of, and passion for, cheese; confidence in those abilities required 
• Excellent customer service skills with the ability to sell and recognize sales opportunities with customers
• Highest standards of ethics and integrity, humble, making our customers feel comfortable and important 
• Outstanding verbal and written communication skills
• Highly organized and able to adapt quickly to changing priorities 
• Self-motivated to succeed, meet deadlines and follow through on tasks 
• Strong attention to detail for accuracy in all facets of the position 
• Ability to multi-task effectively, especially during busy periods 
• Ability to follow policies and procedures 
• Ability to work days, evenings, weekends and holidays 
• Ability to lift and carry up to 50 lbs. 
• Ability to walk and stand for long periods of time 
• Must be 21 or older

The ice cream counter help’s primary role is focused on providing exceptional customer service to the ice cream customer. This individual should be enthusiastic about artisan ice cream and be able to accurately and effectively communicate about Rave Creamworks being lactose-free. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Rave Creamworks and Victual’s reputation and success and is a requirement for all employees. On-the-job training is available. 

Reports to: Retail Store Manager 

Specific Duties: 

• Follow all rules regarding food safety and sanitation.
• Provide consistent exceptional customer service.  
• Wait on ice cream customers; hand scoop ice cream cups, pints and quarts.
• Interact with the customer, offering samples, and suggestion selling other items from the store.
• Verify/document temperature data from ice cream dipping cabinet multiple times daily. 
• Represent Rave Creamworks and Victual by sampling products at private, charitable or community events as needed.
• Maintains cleanliness of the ice cream dipping cabinet area, patio area and restroom.
• Ring sales on cash registers.
• Assist with other store duties (stocking, pricing, cleaning) during down periods.

General Responsibilities: 

• Maintains the entire work area in a clean and sanitary condition and follows all safety procedures; be willing to clean throughout the work day and at the end of the shift
• Keeps familiar with and observes and supports all store rules and company policies/procedures
• Correctly and accurately operates a cash register 
• Answers phones and takes orders for special request items 
• Be willing to help out in other areas of the store, where needed
• Assist with closing duties, including vacuuming, trash duty, mopping floors, and washing dishes.

Qualifications: 

• At least 14 years old 
• Some type of previous work experience preferred but not required.
• Excellent and consistent customer service skills with the ability to sell and recognize sales opportunities with customers
• Highest standards of ethics and integrity, humble, making our customers feel comfortable and important 
• Outstanding verbal communication skills; outgoing, friendly personality
• Ability to adapt quickly to changing priorities 
• Self-motivated to succeed, meet deadlines and follow through on tasks 
• Strong attention to detail for accuracy in all facets of the position 
• Ability to multi-task effectively, especially during busy periods 
• Ability to follow policies and procedures 
• Ability to work days, evenings, weekends and holidays 
• Ability to walk and stand for long periods of time 

 The cashier’s primary role is focused on point of sale (POS) counter. This individual should be authentically friendly, warm, and customer service driven. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Victual’s reputation and success and is a requirement for all employees. On-the-job training is provided.

Reports to: Retail Store Manager 

Specific Duties: 

• Follow all rules regarding food safety and sanitation.
• Provide consistent exceptional customer service.
• Receive shipments, check in merchandise, price/label, stock shelves and rotate inventory so that oldest stock is sold first  
• Become familiar with the store, the brands we carry, and specific items stocked.
• Interact with the customer, offering samples, tasting notes, pairing suggestions and suggestion selling other add-ons.  
• Encourage customers to participate in our loyalty program
• Cut, weigh, wrap and label cheeses and cured meats as needed. 
• Prepare gift baskets as needed. 
• All off-sale/liquor purchases are rung on a separate POS; check ID on all liquor purchases/no exceptions
• Maintain cleanliness of the cheese counter area, patio area and restroom.

General Responsibilities: 

• Maintains the entire work area in a clean and sanitary condition and follows all safety procedures
• Keeps familiar with and observes and supports all store rules and company policies/procedures
• Correctly and accurately operates a cash register and scale
• Answers phones and takes orders for special request items 
• Be willing to help out in other areas of the store, where needed
• Be willing to clean throughout the day and end of shift

Qualifications: 

• At least 2 years of experience in customer service preferred
• Culinary/entertaining/travel experience preferred
• Excellent customer service skills with the ability to sell and recognize sales opportunities with customers
• Highest standards of ethics and integrity, humble, making our customers feel comfortable and important 
• Outstanding verbal and written communication skills
• Highly organized and able to adapt quickly to changing priorities 
• Self-motivated to succeed, meet deadlines and follow through on tasks 
• Strong attention to detail for accuracy in all facets of the position 
• Ability to multi-task effectively, especially during busy periods 
• Ability to follow policies and procedures 
• Ability to work days, evenings, weekends and holidays 
• Ability to lift and carry up to 50 lbs. 
• Ability to walk and stand for long periods of time